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Friday, March 7, 2014

Seagate Backup Plus Not Getting Detected in Linux

Hi all,

Today i just bought my brand new Seagate backup plus 1 TB external hard disk and i was shocked when it did not get detected in my Linux PC. At first i was thinking, there was some fault with the drive and i almost started checking the process for claiming warranty.

Suddenly something stuck me, thought to check it over windows and mac and to my surprise it worked great. So then googled over net and found that Seagate backup plus does not support for Linux.

Some investigation on dmesg


[2610653.068031] usb 2-6: new high-speed USB device number 5 using ehci_hcd
[2610653.201801] usb 2-6: New USB device found, idVendor=0bc2, idProduct=a013
[2610653.201804] usb 2-6: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[2610653.201806] usb 2-6: Product: Backup+ BK
[2610653.201807] usb 2-6: Manufacturer: Seagate
[2610653.201808] usb 2-6: SerialNumber: NA5CME4T
[2610653.202497] scsi7 : uas
[2610653.203558] scsi 7:0:0:0: Direct-Access     Seagate  Backup+ BK       0412 PQ: 0 ANSI: 6
[2610659.808099] scsi 7:0:0:0: uas_eh_abort_handler tag 0
[2610659.808105] scsi 7:0:0:0: uas_eh_device_reset_handler tag 0
[2610659.808108] scsi 7:0:0:0: uas_eh_target_reset_handler tag 0
[2610659.808111] scsi 7:0:0:0: uas_eh_bus_reset_handler tag 0
[2610659.920091] usb 2-6: reset high-speed USB device number 5 using ehci_hcd
[2610660.053560] scsi 7:0:0:0: Device offlined - not ready after error recovery
[2610660.053581] scsi 7:0:0:0: rejecting I/O to offline device
[2610660.053589] scsi 7:0:0:0: rejecting I/O to offline device
[2610660.054693] scsi 7:0:0:1: Direct-Access     Seagate  Backup+ BK       0412 PQ: 0 ANSI: 6
[2610660.055693] scsi 7:0:0:2: Direct-Access     Seagate  Backup+ BK       0412 PQ: 0 ANSI: 6
[2610660.056694] scsi 7:0:0:3: Direct-Access     Seagate  Backup+ BK       0412 PQ: 0 ANSI: 6
[2610660.057691] scsi 7:0:0:4: Direct-Access     Seagate  Backup+ BK       0412 PQ: 0 ANSI: 6
[2610660.058691] scsi 7:0:0:5: Direct-Access     Seagate  Backup+ BK       0412 PQ: 0 ANSI: 6
[2610660.059691] scsi 7:0:0:6: Direct-Access     Seagate  Backup+ BK       0412 PQ: 0 ANSI: 6
[2610660.060693] scsi 7:0:0:7: Direct-Access     Seagate  Backup+ BK       0412 PQ: 0 ANSI: 6
[2610660.061185] sd 7:0:0:0: Attached scsi generic sg2 type 0
[2610660.061637] sd 7:0:0:1: Attached scsi generic sg3 type 0
[2610660.062191] sd 7:0:0:2: Attached scsi generic sg4 type 0
[2610660.062493] sd 7:0:0:3: Attached scsi generic sg5 type 0
[2610660.062727] sd 7:0:0:4: Attached scsi generic sg6 type 0
[2610660.062963] sd 7:0:0:5: Attached scsi generic sg7 type 0
[2610660.063257] sd 7:0:0:6: Attached scsi generic sg8 type 0
[2610660.063516] sd 7:0:0:7: Attached scsi generic sg9 type 0
[2610690.848080] sd 7:0:0:2: uas_eh_abort_handler tag 0
[2610690.848084] sd 7:0:0:3: uas_eh_abort_handler tag 0
[2610690.848086] sd 7:0:0:4: uas_eh_abort_handler tag 0
[2610690.848088] sd 7:0:0:5: uas_eh_abort_handler tag 0
[2610690.848090] sd 7:0:0:6: uas_eh_abort_handler tag 0
[2610690.848093] sd 7:0:0:7: uas_eh_abort_handler tag 0
[2610690.848095] sd 7:0:0:0: uas_eh_abort_handler tag 0
[2610690.848097] sd 7:0:0:1: uas_eh_abort_handler tag 0
[2610690.848105] sd 7:0:0:0: uas_eh_device_reset_handler tag 0
[2610690.848108] sd 7:0:0:1: uas_eh_device_reset_handler tag 0
[2610690.848110] sd 7:0:0:2: uas_eh_device_reset_handler tag 0
[2610690.848112] sd 7:0:0:3: uas_eh_device_reset_handler tag 0
[2610690.848115] sd 7:0:0:4: uas_eh_device_reset_handler tag 0
[2610690.848117] sd 7:0:0:5: uas_eh_device_reset_handler tag 0
[2610690.848119] sd 7:0:0:6: uas_eh_device_reset_handler tag 0
[2610690.848122] sd 7:0:0:7: uas_eh_device_reset_handler tag 0
[2610690.848124] sd 7:0:0:2: uas_eh_target_reset_handler tag 0
[2610690.848127] sd 7:0:0:1: uas_eh_bus_reset_handler tag 0
[2610690.960091] usb 2-6: reset high-speed USB device number 5 using ehci_hcd
[2610691.093310] sd 7:0:0:1: Device offlined - not ready after error recovery
[2610691.093313] sd 7:0:0:0: Device offlined - not ready after error recovery
[2610691.093315] sd 7:0:0:7: Device offlined - not ready after error recovery
[2610691.093317] sd 7:0:0:6: Device offlined - not ready after error recovery
[2610691.093318] sd 7:0:0:5: Device offlined - not ready after error recovery
[2610691.093320] sd 7:0:0:4: Device offlined - not ready after error recovery
[2610691.093322] sd 7:0:0:3: Device offlined - not ready after error recovery
[2610691.093324] sd 7:0:0:2: Device offlined - not ready after error recovery
[2610691.093347] sd 7:0:0:0: rejecting I/O to offline device
[2610691.093355] sd 7:0:0:0: rejecting I/O to offline device
[2610691.093358] sd 7:0:0:0: rejecting I/O to offline device
[2610691.093361] sd 7:0:0:0: [sdc] READ CAPACITY(16) failed
[2610691.093364] sd 7:0:0:1: rejecting I/O to offline device
[2610691.093364] sd 7:0:0:0: [sdc]  Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[2610691.093369] sd 7:0:0:1: rejecting I/O to offline device
[2610691.093369] sd 7:0:0:0: [sdc] Sense not available.
[2610691.093372] sd 7:0:0:1: rejecting I/O to offline device
[2610691.093374] sd 7:0:0:1: [sdd] READ CAPACITY(16) failed
[2610691.093374] sd 7:0:0:0: rejecting I/O to offline device
[2610691.093378] sd 7:0:0:1: [sdd]  
[2610691.093378] sd 7:0:0:0: rejecting I/O to offline device
[2610691.093382] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[2610691.093382] sd 7:0:0:0: rejecting I/O to offline device
[2610691.093385] sd 7:0:0:1: [sdd] Sense not available.
[2610691.093386] sd 7:0:0:0: [sdc] READ CAPACITY failed
[2610691.093387] sd 7:0:0:0: [sdc]  Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[2610691.093390] sd 7:0:0:0: [sdc] Sense not available.
[2610691.093394] sd 7:0:0:1: rejecting I/O to offline device
[2610691.093394] sd 7:0:0:0: rejecting I/O to offline device
[2610691.093397] sd 7:0:0:0: rejecting I/O to offline device
[2610691.093400] sd 7:0:0:1: rejecting I/O to offline device
[2610691.093403] sd 7:0:0:1: rejecting I/O to offline device
[2610691.093403] sd 7:0:0:0: rejecting I/O to offline device
[2610691.093405] sd 7:0:0:0: [sdc] Write Protect is off
[2610691.093408] sd 7:0:0:1: [sdd] READ CAPACITY failed
[2610691.093410] sd 7:0:0:1: [sdd]  Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[2610691.093413] sd 7:0:0:1: [sdd] Sense not available.
[2610691.093413] sd 7:0:0:0: [sdc] Mode Sense: 00 00 00 00
[2610691.093416] sd 7:0:0:1: rejecting I/O to offline device
[2610691.093418] sd 7:0:0:0: rejecting I/O to offline device
[2610691.093421] sd 7:0:0:1: rejecting I/O to offline device
[2610691.093422] sd 7:0:0:0: [sdc] Asking for cache data failed
[2610691.093426] sd 7:0:0:1: rejecting I/O to offline device
[2610691.093426] sd 7:0:0:0: [sdc] Assuming drive cache: write through
[2610691.093429] sd 7:0:0:1: [sdd] Write Protect is off
[2610691.093431] sd 7:0:0:1: [sdd] Mode Sense: 00 00 00 00
[2610691.093434] sd 7:0:0:1: rejecting I/O to offline device
[2610691.093436] sd 7:0:0:1: [sdd] Asking for cache data failed
[2610691.093437] sd 7:0:0:1: [sdd] Assuming drive cache: write through
[2610691.093479] sd 7:0:0:6: rejecting I/O to offline device
[2610691.093482] sd 7:0:0:6: rejecting I/O to offline device
[2610691.093485] sd 7:0:0:6: rejecting I/O to offline device
[2610691.093487] sd 7:0:0:6: [sdi] READ CAPACITY(16) failed
[2610691.093488] sd 7:0:0:6: [sdi]  Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[2610691.093491] sd 7:0:0:6: [sdi] Sense not available.
[2610691.093491] sd 7:0:0:7: rejecting I/O to offline device
[2610691.093494] sd 7:0:0:6: rejecting I/O to offline device
[2610691.093497] sd 7:0:0:6: rejecting I/O to offline device
[2610691.093497] sd 7:0:0:7: rejecting I/O to offline device
[2610691.093500] sd 7:0:0:7: rejecting I/O to offline device
[2610691.093503] sd 7:0:0:6: rejecting I/O to offline device
[2610691.093505] sd 7:0:0:6: [sdi] READ CAPACITY failed
[2610691.093506] sd 7:0:0:7: [sdj] READ CAPACITY(16) failed
[2610691.093507] sd 7:0:0:7: [sdj]  Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[2610691.093510] sd 7:0:0:7: [sdj] Sense not available.
[2610691.093513] sd 7:0:0:6: [sdi]  
[2610691.093513] sd 7:0:0:7: rejecting I/O to offline device
[2610691.093517] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[2610691.093517] sd 7:0:0:7: rejecting I/O to offline device
[2610691.093520] sd 7:0:0:6: [sdi] Sense not available.
[2610691.093520] sd 7:0:0:7: rejecting I/O to offline device
[2610691.093522] sd 7:0:0:7: [sdj] READ CAPACITY failed
[2610691.093525] sd 7:0:0:6: rejecting I/O to offline device
[2610691.093526] sd 7:0:0:7: [sdj]  
[2610691.093528] sd 7:0:0:6: rejecting I/O to offline device
[2610691.093529] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[2610691.093532] sd 7:0:0:6: rejecting I/O to offline device
[2610691.093532] sd 7:0:0:7: [sdj] Sense not available.
[2610691.093535] sd 7:0:0:6: [sdi] Write Protect is off
[2610691.093537] sd 7:0:0:6: [sdi] Mode Sense: 00 00 00 00
[2610691.093540] sd 7:0:0:6: rejecting I/O to offline device
[2610691.093540] sd 7:0:0:7: rejecting I/O to offline device
[2610691.093544] sd 7:0:0:6: [sdi] Asking for cache data failed
[2610691.093544] sd 7:0:0:7: rejecting I/O to offline device
[2610691.093548] sd 7:0:0:6: [sdi] Assuming drive cache: write through
[2610691.093548] sd 7:0:0:7: rejecting I/O to offline device
[2610691.093550] sd 7:0:0:7: [sdj] Write Protect is off
[2610691.093552] sd 7:0:0:7: [sdj] Mode Sense: 00 00 00 00
[2610691.093554] sd 7:0:0:7: rejecting I/O to offline device
[2610691.093556] sd 7:0:0:7: [sdj] Asking for cache data failed
[2610691.093557] sd 7:0:0:7: [sdj] Assuming drive cache: write through
[2610691.093568] sd 7:0:0:4: rejecting I/O to offline device
[2610691.093571] sd 7:0:0:4: rejecting I/O to offline device
[2610691.093574] sd 7:0:0:4: rejecting I/O to offline device
[2610691.093576] sd 7:0:0:4: [sdg] READ CAPACITY(16) failed
[2610691.093577] sd 7:0:0:4: [sdg]  
[2610691.093577] sd 7:0:0:5: rejecting I/O to offline device
[2610691.093581] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[2610691.093581] sd 7:0:0:5: rejecting I/O to offline device
[2610691.093584] sd 7:0:0:4: [sdg] Sense not available.
[2610691.093584] sd 7:0:0:5: rejecting I/O to offline device
[2610691.093587] sd 7:0:0:5: [sdh] READ CAPACITY(16) failed
[2610691.093590] sd 7:0:0:4: rejecting I/O to offline device
[2610691.093590] sd 7:0:0:5: [sdh]  
[2610691.093593] sd 7:0:0:4: rejecting I/O to offline device
[2610691.093593] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[2610691.093596] sd 7:0:0:4: rejecting I/O to offline device
[2610691.093597] sd 7:0:0:5: [sdh] Sense not available.
[2610691.093600] sd 7:0:0:4: [sdg] READ CAPACITY failed
[2610691.093602] sd 7:0:0:4: [sdg]  Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[2610691.093604] sd 7:0:0:4: [sdg] Sense not available.
[2610691.093607] sd 7:0:0:4: rejecting I/O to offline device
[2610691.093607] sd 7:0:0:5: rejecting I/O to offline device
[2610691.093609] sd 7:0:0:5: rejecting I/O to offline device
[2610691.093613] sd 7:0:0:4: rejecting I/O to offline device
[2610691.093616] sd 7:0:0:4: rejecting I/O to offline device
[2610691.093616] sd 7:0:0:5: rejecting I/O to offline device
[2610691.093618] sd 7:0:0:5: [sdh] READ CAPACITY failed
[2610691.093621] sd 7:0:0:4: [sdg] Write Protect is off
[2610691.093623] sd 7:0:0:4: [sdg] Mode Sense: 00 00 00 00
[2610691.093623] sd 7:0:0:5: [sdh]  
[2610691.093626] sd 7:0:0:4: rejecting I/O to offline device
[2610691.093627] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[2610691.093630] sd 7:0:0:4: [sdg] Asking for cache data failed
[2610691.093632] sd 7:0:0:4: [sdg] Assuming drive cache: write through
[2610691.093632] sd 7:0:0:5: [sdh] Sense not available.
[2610691.093634] sd 7:0:0:5: rejecting I/O to offline device
[2610691.093637] sd 7:0:0:5: rejecting I/O to offline device
[2610691.093640] sd 7:0:0:5: rejecting I/O to offline device
[2610691.093642] sd 7:0:0:5: [sdh] Write Protect is off
[2610691.093644] sd 7:0:0:5: [sdh] Mode Sense: 00 00 00 00
[2610691.093646] sd 7:0:0:5: rejecting I/O to offline device
[2610691.093648] sd 7:0:0:5: [sdh] Asking for cache data failed
[2610691.093650] sd 7:0:0:5: [sdh] Assuming drive cache: write through
[2610691.093657] sd 7:0:0:3: rejecting I/O to offline device
[2610691.093660] sd 7:0:0:3: rejecting I/O to offline device
[2610691.093663] sd 7:0:0:3: rejecting I/O to offline device
[2610691.093665] sd 7:0:0:3: [sdf] READ CAPACITY(16) failed
[2610691.093666] sd 7:0:0:3: [sdf]  Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[2610691.093670] sd 7:0:0:3: [sdf] Sense not available.
[2610691.093692] sd 7:0:0:2: rejecting I/O to offline device
[2610691.093695] sd 7:0:0:2: rejecting I/O to offline device
[2610691.093697] sd 7:0:0:2: rejecting I/O to offline device
[2610691.093700] sd 7:0:0:2: [sde] READ CAPACITY(16) failed
[2610691.093701] sd 7:0:0:2: [sde]  Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[2610691.093703] sd 7:0:0:2: [sde] Sense not available.
[2610691.093705] sd 7:0:0:2: rejecting I/O to offline device
[2610691.093975] sd 7:0:0:3: rejecting I/O to offline device
[2610691.093979] sd 7:0:0:3: rejecting I/O to offline device
[2610691.093982] sd 7:0:0:3: rejecting I/O to offline device
[2610691.093984] sd 7:0:0:3: [sdf] READ CAPACITY failed
[2610691.093986] sd 7:0:0:3: [sdf]  Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[2610691.093988] sd 7:0:0:3: [sdf] Sense not available.
[2610691.093990] sd 7:0:0:3: rejecting I/O to offline device
[2610691.093993] sd 7:0:0:3: rejecting I/O to offline device
[2610691.093996] sd 7:0:0:3: rejecting I/O to offline device
[2610691.093998] sd 7:0:0:3: [sdf] Write Protect is off
[2610691.094000] sd 7:0:0:3: [sdf] Mode Sense: 00 00 00 00
[2610691.094002] sd 7:0:0:3: rejecting I/O to offline device
[2610691.094004] sd 7:0:0:3: [sdf] Asking for cache data failed
[2610691.094005] sd 7:0:0:3: [sdf] Assuming drive cache: write through
[2610691.094022] sd 7:0:0:2: rejecting I/O to offline device
[2610691.094025] sd 7:0:0:2: rejecting I/O to offline device
[2610691.094027] sd 7:0:0:2: [sde] READ CAPACITY failed
[2610691.094029] sd 7:0:0:2: [sde]  Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[2610691.094031] sd 7:0:0:2: [sde] Sense not available.
[2610691.094033] sd 7:0:0:2: rejecting I/O to offline device
[2610691.094035] sd 7:0:0:2: rejecting I/O to offline device
[2610691.094038] sd 7:0:0:2: rejecting I/O to offline device
[2610691.094040] sd 7:0:0:2: [sde] Write Protect is off
[2610691.094042] sd 7:0:0:2: [sde] Mode Sense: 00 00 00 00
[2610691.094044] sd 7:0:0:2: rejecting I/O to offline device
[2610691.094054] sd 7:0:0:2: [sde] Asking for cache data failed
[2610691.094056] sd 7:0:0:2: [sde] Assuming drive cache: write through
[2610691.094078] sd 7:0:0:7: [sdj] Attached SCSI disk
[2610691.094692] sd 7:0:0:2: [sde] Attached SCSI disk
[2610691.094822] sd 7:0:0:5: [sdh] Attached SCSI disk
[2610691.094859] sd 7:0:0:6: [sdi] Attached SCSI disk
[2610691.094894] sd 7:0:0:1: [sdd] Attached SCSI disk
[2610691.094951] sd 7:0:0:0: [sdc] Attached SCSI disk
[2610691.095008] sd 7:0:0:3: [sdf] Attached SCSI disk
[2610691.095044] sd 7:0:0:4: [sdg] Attached SCSI disk



So here is the procedure to make it detect on a Linux PC.

There is a kernel module called UAC, which is the culprit. Disabling the kernel module, made my disk getting detected.

# rmmod uac

unplug and plug hard disk and it gets detected.
Its simple :)

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